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FAQ

Who does Two Green Zebras sell to?

Two Green Zebras sells to registered independent businesses, manufacturers and designers in Australian and New Zealand. These businesses retail or manufacturer with fabrics or requires wholesale quantities of fabric for a particular purpose.

Can l purchase directly from you?

Two Green Zebras is a Wholesale business. If you are a consumer, contact customer service at sales@twogreenzebras.com and we will assist you with a list of retailers who have purchased your desired product.

How can I become a Two Green Zebras Wholesale Customer?

Please contact us at sales@twogrenzebras.com and include a contact phone number. We will call you and establish the best way to present our collections. We have a representative in each state.

What is your return policy?

You have the right under Australian Consumer Law to a refund if your item/s are faulty, don’t match as were advertised, or don't perform as expected. Two Green Zebras does not accept goods back for change of mind. If you are a consumer please return your goods to your point of purchase. For Wholesale Customers please contact us directly. We may need a photograph of the faulty item to present to the manufacturer.

I am having trouble logging into my account, what should l do?

You will need to have an Account with Two Green Zebras, where a Username & Password has been assigned to you. If either of these is not working, please contact us at sales@twogreenzebras.com

Do you do special orders? I would like to order a product which is not on your website.

We offer indent orders for products from each of the companies we represent. For further information, please contact sales@twogreenzebras.com

What is the minimum re-order value?

We don’t have a minimum re-order value. Standard freight charges are applicable.

How long will my order take?

If the product you have ordered is in stock, it will normally be dispatched within 24 hours.

Do you have a catalogue that you could send me?

Two Green Zebras does not produce a fabric catalogue as the collections are constantly changing. Most new Fabric collections are featured on our website and links are provided to our suppliers. Tilda and Accessory catalogues are available on line.

Where are your fabrics designed and manufactured?

Our fabrics are designed in the USA, Europe and Australia. A majority of fabrics are printed in Korea, with some collections being printed in China and Japan.

Freight

Small parcels are sent by Star track and delivery is within approximately 2 days. Larger parcels are sent Border Express and delivery timeframe will depend on your location.

Contactsales@twogreenzebras.com if you wish us to track a parcel for you.